Place an order - How it works

Below we have prepared all the information about the order in our e-shop. We believe that it will be usefull for you. If you are missing any information, please let us know by email info@artcristal.eu. Thank you.

 

PRODUCTS - ENGRAVING - GIFTBOX - PAYMENT - PACKAGING and SHIPPING - REVIEWS

Products

We have been producing decorative glass items for more than 25 years. Each piece is handmade and original Bohemia glass. We deliver our glass items to approximately 300 shops and smaller galleries around the World. From 2020, you can also buy our glass products in our e-shop.

Artcristal Bohemia products are unique and easily recognizable:

  • they are marked on the bottom by our company logo
  • there is a company label on the product
  • attached is the certificate of origin
  • packaging is marked with our company name and usually with EAN code

Engraving on the bottom of the product

Do you want to put a significant date in the glass or make someone happy with a personal gift? We offer engraving on the bottom of the product for the price of 4 € (subject to basic conditions, see below). You can also choose one of the offered pictures (hearts, rings ...) for the text, which is free of charge. We usually ship by the next day after the proposal is approved.

Procedure

  1. Order the product in the e-shop.
  2. Select the "WITH ENGRAVING" payment type (2nd step of the order Payment & shipping).
  3. You will receive an order confirmation by e-mail. Here you will find a link to the engraving form that you will fill out.
  4. We will send the prepared design to you for approval and add the price for engraving to the order.

 

Basic conditions: Letters of the CALIBRI type, maximum number 20 - 25 characters, it is possible to use the offered image. Under other conditions, an individual calculation is created. If you have your own design or have questions about engraving, please write to us at info@artcristal.eu.

All engraving information can be found under this link ENGRAVING.


Gift Box

Did you choose our glass as a gift? For this case, we have prepared gift boxes for you.

We offer you a dark blue cardboard box, which is made by hand directly for the product. The inside of the box is filled with a satin cloth in which the product is placed. In addition, you can choose from three colour shades of satin - white, ivory and silver.

The price of the gift box is 6 €. If you are interested in gift packaging, simply add your chosen variant of the box to the cart below.

For transport to you, the product in the box is usually protected against movement by a bubble wrap, which must be removed before the celebration.

We will be happy to advise you on your choice. You can contact us by email info@artcristal.eu.


Payment

We offer you two payment options. Both are at no extra cost.

1) Payment by bank transfer to our bank account in Deutsche Bank in EUR
When you choose this payment method, you will receive an order confirmation including bank details. After receiving payment to our bank account, we are ready to send the order.

2) Payment via PayPal (also by credit card as a PayPal guest)
The order can be paid through your PayPal account. You can also pay online by credit card - payment as a guest.


Packaging and Shipping

Each product is packed in a blue box with the company name. Bubble wrap is used to protect against breakage during transport. The blue box is packed in a shipping carton with maximum accuracy and minimum wasted cardboard. Shipping packaging for one order is 2 €.

 

When you place an order, it is shipped the same day or the next day (excluding weekend). We are ready to deliver your order safely and directly to your home. Thanks to our experience, we pay maximum attention to the packaging of each order. Damaged product? We'll send a new one. Lost package? We'll send a new one. The shipping cost include an insurance break and lost.

Below you can see the carriers and conditions for most EU countries. Other countries are on request - we will specify the actual costs of transport, taxes or duties. Don't worry and contact us by e-mail info@artcristal.eu. We will be happy to answer your questions.

 

Austria AT

Österreichische Post

packing + shipping = 5 €

delivery within 3 days

Belgium BE 

Belgian Post Group (Bpost)

packing + shipping = 8 €

delivery within 5 days

Bulgaria BG

Speedy

packing + shipping = 5 €

delivery within 6 days

Croatia CR

Hrvatska pošta

packing + shipping = 4 €

delivery within 6 days

Denmark DN

PostNord

packing + shipping = 10 €

delivery within 6 days

Estonia EST

Omniva

packing + shipping = 7 €

delivery within 4 days

Finland DN

PostNord

packing + shipping = 18 €

delivery within 8 days

Germany DE

Deutsche Post DHL

packing + shipping = 5 €

delivery within 3 days

Greece Greece

ACS Courier

packing + shipping = 7 €

delivery within 8 days

Hungary HU2

Magyar Posta

packing + shipping = 4 €

delivery within 3 days

Ireland fastway

Fastway Couries

packing + shipping = 9 €

delivery within 6 days

Italy IT

BRT (Bartolini)

packing + shipping = 8 €

delivery within 4 days

Poland PL

Przesylkownia.pl

packing + shipping = 4 €

delivery within 3 days

Portugal PT

MRW

packing + shipping = 7,5 €

delivery within 5 days

continental delivery

Slovenia dpd

DPD Group

packing + shipping = 7 €

delivery within 3 days

continental delivery

Spain PT

MRW

packing + shipping = 7,5 €

delivery within 5 days

continental delivery

Sweden DN

PostNord

packing + shipping = 14 €

delivery within 6 days

 

We use these carriers for other countries and non-continental deliveries

fedex tnt dhl ups ups

Reviews

We appreciate your feedback. We will be really happy if you take the time to give us your opinion on our products and services. You can find current reviews on TrustPilot and Google business.

ups ups