Terms and Conditions

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1. Scope

The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.

2. Contractual partner, formation of contract, correction facilities

The contract is concluded with Artcristal Bohemia s.r.o..

  • Contact person: Jan Machálek
  • Phone: +420 321 795 220
  • E-mail: info@artcristal.eu
  • Headquarters: Mánesova 636, 290 01 Poděbrady, Czech Republic
  • Glassworks: Revoluční 760, 281 51 Velký Osek, Czech Republic
  • VAT ID number CZ27105679

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language(s) available for concluding the contract: English

4. Delivery conditions

Delivery costs may be added to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.

We only dispatch goods en route; pick up by the customer is not possible. We do not deliver to packing stations.

We offer worldwide delivery. For most EU countries, the price of transport is fixed.

The order is usually dispatched within one working day. Delivery then takes about 3-10 working days depending on the destination. Based on your inquiry, we can specify the approximate date of delivery to your country.

5. Payment

The following payment methods are basically available in our online shop:

During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Credit Card
The process takes place directly on www.artcristal.eu without redirection and through the payment gateway ShoptetPay. In the ordering process you enter your credit card details. Your card will be charged immediately after placing your order.

Payment by bank transfer - advance payment 
If you select advance payment we will provide you with our bank details in the order confirmation email and deliver the goods on receipt of funds.

6. Delivery of goods, passing of risk of damage to things

Taking over the goods from the carrier is your obligation to verify the integrity of the packaging of the goods and, in the event of a defect, this fact regarding the transport and us. In the event that there is a defect in the packaging that indicates unauthorized handling and entry into the shipment, it is not your responsibility to accept the goods from the carrier.

7. Warranty and guarantees

7.1.We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply.

7.2. We guarantee that the goods are free from defects at the time of the transfer of risk of damage to the goods in accordance with Article 6 of the General Terms and Conditions, in particular if the goods:

a) corresponds to the agreed description, type and quantity as well as quality, functionality, compatibility, interoperability and other agreed properties;
b) fit for the purpose for which you need it and with which we agree;
c) fit for the purpose for which goods of this type are normally used;
d) in terms of quantity, quality and other properties, including durability, functionality, compatibility and safety, correspond to the usual properties of similar goods that you can reasonably expect, including with regard to public statements made by us or any other person in the same contractual chain, in particular advertising or Labelling;
e) comes with any accessories, including packaging and other instructions for use, that you could reasonably expect; And
f) corresponds in quality or design to the sample or template that was provided to you prior to the conclusion of the contract.

7.3. Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll. on Consumer Protection, as ). changed).

7.4. In the event that the goods have a defect, i. H. in particular, if any of the conditions set out in Article 7.2 is not met, you can notify us of such a defect and exercise your rights for defective performance (i.e. complain about the goods) by sending us an email or letter to our addresses listed in the imprint or cancellation policy. You can also use the sample form we have provided for a complaint, which you can find under cancellation policy. In exercising a right relating to defective performance, you must choose how you want to remedy the defect and you cannot subsequently change that choice without our consent. We will settle the claim in accordance with the defective performance right that you assert.

7.5. If the goods are defective, you have the following rights to remedy the defect by delivery of new goods free of defects.

7.6. We are entitled to refuse to remedy the defect if it is impossible or - in particular with regard to the significance of the defect and the value of the goods without the defect - disproportionately expensive.

7.7. You also have the right:

a) an appropriate discount; or
b) withdrawal from the contract,


a) we refuse to remedy the defect or do not remedy it in accordance with the statutory provisions;
b) the defect occurs repeatedly,
c) the defect constitutes a material breach of contract; or
d) it follows from our opinion or from the circumstances that the defect cannot be remedied in a reasonable time or without considerable difficulties for you.

7.8. The right to withdraw from the contract does not exist if the defect in the goods is only insignificant.

7.9. In the event that you have caused the defect in the goods yourself, you are not entitled to any rights arising from defective performance.

7.10. A defect in the goods does not constitute wear and tear on the goods caused by their normal use or, in the case of used goods, wear and tear corresponding to the extent of the previous use.

7.11. In the event of a complaint, we will issue you with a written confirmation stating the following:

a) the date you made the claim;
b) what is the content of the complaint;
c) what method you need to handle the complaint;
d) Your contact details for the purpose of information about the handling of the complaint.

7.12. If we cannot agree on a longer period, we will remedy the defects within 30 days of receipt of the complaint and provide you with information on how to process the complaint using the contact details provided. After this period has expired without result, you can withdraw from the contract or request a reasonable discount.

7.13. We will inform you by e-mail about the processing of the complaint and issue you with a confirmation of the date and method of processing the complaint. If the complaint is justified, you are entitled to reimbursement of the costs incurred. You must prove these costs, e.g. with receipts or receipts for the transport price. In the event that the defect has been remedied by the supply of new goods, it is your duty to return the original goods to us, but we will bear the cost of such return shipment.

7.14. If you are an entrepreneur, it is your duty to report and complain about the defect immediately after discovery, but at the latest within three days of receipt of the goods.

7.15. If you are a consumer, you have the right to claim rights for defective performance if a defect in the consumable goods occurs within a period of 24 months from receipt of the goods.

Customer service: E-Mail: info@artcristal.eu

8. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de.

AGB erstellt mit dem Trusted Shops Rechtstexter in Kooperation mit FÖHLISCH Rechtsanwälte.

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